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STORE POLICY

Customer Care

Because You Deserve the Finer Things, we are committed to giving you just that.  We take great pride in our business and services.  If you have any questions or require further information, please call us at (340) 690-0625 or send an email to care@h2qcosmetics.com.

Privacy & Safety

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.h2qcosmetics.com. Personal information we collect when you visit the Site automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal account, email address, and phone number. We refer to this information as “Order Information”. When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How do We Use Your Personal Information?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:

 

Communicate with you;

Screen our orders for potential risk or fraud;

Provide you with information, products, and services, aligned with your preferences.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing your Personal Information

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral Advertising

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Do Not Track

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your Rights

 

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data retention when you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy periodically in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

The Site is not intended for individuals under the age of 16.

 

For more information about our privacy practices, please contact us by e‑mail at h2qadmin@h2qcosmetics.com

Terms and Conditions

Terms and Conditions

You agree to the following terms and conditions by ordering any of our products. The applicable price is set on the date you place your order. Shipping costs and payment fees are recognized before confirming your purchase. Your card information is transmitted over secure SSL encryption and is not stored. H2Q Cosmetics will handle all personal information that you provide to us. H2Q Cosmetics reserves the right to amend any information without prior notice. Events outside of H2Q Cosmetics control shall be considered force majeure (greater force).

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL/Venmo/Zelle/ATH Movil

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